This Privacy Policy governs the manner in which Complete Delivery Solution, LLC collects, uses, maintains and discloses information collected from Users (each, a “User”) of the www.home.completedeliverysolution.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Complete Delivery Solution, LLC.

Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site-related activities.

Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies
Our Site may use “cookies” to enhance the User experience. Users’ web browsers place cookies on their hard drives for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browsers to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Mobile app delivery tracking
Our mobile app may track the location of our deliveries using built in geolocation technology. This feature is in use whenever the user is the assigned driver for an order, even if the app is in the background. The users agreement to the use of tracking is stored in our system and is not deleted even after the driver is no longer active.  This location data is used only for the tracking of packages to improve our customer service and to improve the customer experience.

How we use collected information
Care Services, LLC may collect and use Users personal information for the following purposes:

To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To send periodic emails
We may use the email address to respond to their inquiries, questions, and/or other requests.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information
We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Changes to this privacy policy
Complete Delivery Solution, LLC has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

TERMS
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

CONTACTING US
If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:

Complete Delivery Solution, LLC
4505 Falls of Neuse Road
Suite 550
Raleigh, NC 27609

or you can send your questions to info@home.completedeliverysolution.com.